One risk too farĪs a key player in the heavily-regulated financial services industry, Capital Group’s relationship with Appian is one that’s been defined by reliable, secure software development rather than rapid adoption of everything it has to offer.
“Processes that aren’t digitized can’t be automated,” Reis notes.
Legacy tech can be a huge barrier to digital transformation, particularly for firms that have been operating for more than 30 years, which could have extensive pre-internet documentation to account for. Despite the fact Capital Group is 92 years old, it’s worked internally to reduce the extent to which its stack is full of old, sprawling, or otherwise inefficient solutions.
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